Contact Us
Need assistance with a product or order? The lunmeriq support team is available to help with product inquiries, order status, delivery, returns, payments, privacy requests, and other store-related matters.
Contact Lunmeriq
Lunmeriq is an online retail store operated by Hubei Suhua Network Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through lunmeriq.com.
Legal Entity: Hubei Suhua Network Technology Co., Ltd.
Registered Address: No. 1 Zhongxing Avenue, Nancheng, Zaoyang City, Hubei Province, China (E-commerce Industrial Park)
Email: service@lunmeriq.com
Customer Support: Monday–Friday
We aim to respond to customer inquiries within 1–2 business days.
For questions about an existing order, please provide your order number and the email address entered at checkout so we can identify your purchase and respond more quickly.
If you receive an item that is damaged, faulty, missing parts, or different from what you ordered, contact us promptly and attach clear photos or videos of the product, its packaging, and the shipping label.
Before sending any item back, please obtain return instructions from our support team. Unauthorized returns may not be accepted because the applicable return address can vary by order.
We generally reply within 1–2 business days. More time may be required for matters involving delivery carriers, payment services, order verification, or privacy-related reviews.