Return Window

30-Day Return Period

You may submit a return request within 30 days of the date your order is confirmed as delivered.

Please contact our customer support team before sending anything back. Returns made without prior authorization may not be accepted. Once your request has been reviewed, we will confirm whether the item qualifies and provide the applicable return instructions.

Return Eligibility

To qualify for a return, products must generally remain in their original condition. They must not have been used, worn, washed, modified, or damaged after delivery.

The item should be returned with its original packaging and all supplied components, accessories, instructions, and documentation. A receipt, order confirmation, or other valid proof of purchase must also be provided.

Different conditions may apply when a product arrives damaged, defective, incomplete, or different from what was ordered.

Non-Returnable Items

Some products cannot be accepted for return because of hygiene, health, safety, customization, or product-quality considerations. These may include:

• Customized or personalized merchandise
• Opened products that cannot be resold for hygiene reasons
• Gift cards
• Final-sale or clearance products
• Any item specifically labeled as non-returnable

Where an exclusion applies, it will normally be disclosed on the relevant product page or explained before the return is authorized.

Problems With an Order

Please check your package shortly after it arrives. If your order contains an incorrect, damaged, defective, or missing item, contact us promptly.

When reporting a problem, provide your order number together with clear photographs of the item, its packaging, and the shipping label. After reviewing the information, we will offer an appropriate solution if the issue is confirmed, subject to applicable law and store policy.

Return Shipping

For returns based on personal preference—such as changing your mind or choosing the wrong product—the customer is normally responsible for the return shipping cost.

If we verify that the product was damaged, defective, or incorrectly supplied, lunmeriq will provide suitable instructions for returning or resolving the issue.

Initial delivery fees are generally non-refundable, except where reimbursement is required by law or specifically approved by us.

Refund Procedure

Once an authorized return reaches us, the item will be inspected. If the return is approved, the refund will be sent to the payment method originally used for the purchase.

The time required for the funds to appear may depend on your bank, card issuer, or payment provider.

Where legally permitted, the refund amount may be reduced if the returned product is missing components, has been excessively used, has been altered or damaged, or has otherwise lost value.

Product Exchanges

Exchanges are subject to stock availability and cannot always be guaranteed.

Depending on the circumstances, you may be asked to return the eligible product for a refund and place a separate order for the replacement item.

Canceling an Order

If you wish to cancel an order, contact us immediately after completing your purchase.

We will make reasonable efforts to process the request, but cancellation may no longer be possible once the order has entered processing, packing, fulfillment, shipping preparation, or dispatch.

Contact Us

For assistance with a return, refund, exchange, or cancellation, contact us at service@lunmeriq.com.