Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.

Orders are generally reviewed, prepared, and dispatched on business days. Processing time may be affected by stock availability, payment or order verification, promotional periods, holidays, increased order volume, and other operational factors.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.

Shipping Options and Estimated Delivery

Estimated delivery times vary by destination and shipping method. For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch. International delivery times may vary depending on the destination, carrier, and customs processing.

Any available shipping methods, shipping fees, and estimated arrival timeframes will be displayed during checkout when shipping is available to the selected destination.

Shipping estimates are provided for reference only and are not guaranteed delivery dates.

Shipment Tracking

Once tracking details are issued, a shipping confirmation will be sent to the email address used when placing the order.

Please allow time for tracking activity to appear after the shipping label has been generated. Update frequency may vary between carriers, and some shipments may only be scanned at key stages of transit.

Delays in Transit

Shipments may experience delays due to customs inspections, severe weather, carrier disruptions, public holidays, remote locations, transportation issues, or other circumstances beyond our control.

We will assist by providing any information available to us, While carrier delays may occur after dispatch, we will help customers review tracking information and work with the carrier where appropriate. 

Shipping Address Accuracy

Customers must ensure that all delivery details entered at checkout are complete and correct.

If an address or other shipping information needs to be updated, please contact us as soon as possible. Changes may not be possible once processing, packing, or shipment preparation has started.

Additional shipping charges may be required if an order must be redirected or resent because the customer provided incomplete or incorrect delivery information.

International Shipping

For destinations where international delivery is available, the recipient may be required to pay customs duties, import taxes, brokerage charges, or other fees imposed by local authorities.

Unless checkout states otherwise, these charges are the recipient’s responsibility and are not determined or collected by lunmeriq.

Missing or Delivered Packages

If a shipment appears to be significantly delayed or cannot be found, please contact us so we can review the available tracking details and carrier records.

For packages marked as delivered, customers should first check the surrounding delivery area, mailbox, reception desk, household members, and nearby neighbors, and contact the carrier when appropriate.

The available solution will depend on the shipment circumstances, supporting information, and the carrier’s investigation procedures.

Separate Deliveries

Products from the same order may occasionally be sent in multiple packages. Each package may have its own tracking number and arrive on a different date.

Contact Information

For assistance with shipping or delivery, please email service@lunmeriq.com