FAQ
How can I submit an order?
Choose the item you would like to buy, select the relevant options, and add it to your shopping cart. Proceed to checkout and follow the on-screen steps to enter your delivery and payment details.
After your order is successfully placed, you will receive a confirmation email at the address entered during checkout.
Is it possible to update or cancel an order?
Please email us immediately if you would like to modify or cancel your purchase.
We will try to accommodate your request if order preparation has not started. Once the order is being processed, packed, prepared for shipment, or dispatched, we may no longer be able to make changes or cancel it.
Where can I find my tracking details?
Tracking details will be emailed to you once they are issued by the shipping carrier.
It may take some time for the first tracking update to appear after the shipping label is generated. The timing and frequency of updates depend on the carrier.
How long does delivery take?
Shipping times depend on several factors, including the delivery destination, stock availability, carrier schedules, customs procedures, weather, public holidays, and circumstances beyond our control.
Please refer to our Shipping Policy for further details about estimated delivery times and shipping arrangements.
What if there is a problem with my delivery?
If you receive an item that is damaged, defective, different from what you ordered, or if part of your order is missing, please notify us promptly.
Include your order number and clear photographs of the product, parcel, and shipping label, when relevant. Our support team will assess the information and provide suitable instructions.
How do I request a return?
Please read our Return Policy and contact customer support before sending a product back. We will confirm whether the return is eligible and provide the applicable return instructions.
Items returned without approval or sent to an unauthorized address may be refused.
What payment options can I use?
The payment methods currently available will appear on the checkout page. Options may differ according to your country or region, selected currency, device, and the payment providers supported at the time.
Contact Us
For further assistance, please email us at service@lunmeriq.com